Assessment on business works
When you upload your assessment, you will be asked to confirm that your assessment submission to AAMC Training is your own work and NOT the result of plagiarism or excessive collaboration, and that all material used from any third party has been identified and referenced appropriately. AAMC Training may conduct independent evaluation checks and contact your supervisor to discuss your assessment.
Checklist of attachments:
☐ Task 1 – Short Answers
☐ Task 2 – Short Answers
☐ Task 3 – Report
Please indicate style of course undertaken:
☐ Correspondence ☐ online ☐ Face to face Trainer’s name:
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BSBWOR501 FMB Assessment
| CREDIT TRANSFER You may be able to claim credit transfer for a unit/s of competency that you have previously completed with AAMC Training or another RTO. If you have been awarded a record of result or statement of attainment for the units detailed below then please go to the Credit Transfer tab in your Learning Centre and follow the prompts. This assessment relates to the following units of competency: · BSBWOR501 Manage personal work priorities and professional development Please refer to AAMC Training’s full Recognition Policy for further details. |
IMPORTANT INSTRUCTIONS
- Your answers to each of the tasks are to be typed into this document and uploaded.
- No assessment word count has been specified although you are expected to provide good quality answers to each of the questions.
- At the time of going to print the web links in this document were current. If you find a broken link please research yourself and advise AAMC Training of the issue.
- Although some general discussion between students covering the assessment is allowed your responses to each of the questions must be an individual effort.
- PLEASE NOTE: AAMC Training only wants to see your own work. Please do not upload parts of the learning guide or instructions on how to complete. When this extra information is uploaded it presents unnecessary work for the assessors and in turn delays our assessment responses.
Complete the following tasks:
Task 1: Short Answers – Establish personal work goals
- In your opinion what leadership style/s do you believe is the most appropriate for your business?
Democratic leadership would be the best leadership style for the business because it will create room for team work and every will be involved in decision making.
- What ethical behaviours should you demonstrate if you want to be a positive role model?
A positive role model ensures that they are always positive in what they do as well as being calm, confident and competent at decision making.
- Choose a goal from the list below that you would like to achieve as a Broker within your first two years of operation.
- Settle $8 Million in loans
- Develop three new referral sources
- Win an achievement award for customer service
- To be the top-performing broker within an established broking firm
- Now write this goal as a SMARTER goal, using the table below to assist you.
| Chosen goal | To be the top-performing broker within an established broking firm. |
| Specific | Many people in this digital age have access to every latest technology that comes up. This similarly relates to their use of websites to search for brokers. Under the company’s website, I will create my own website and customize my profile in that it will reflect my skills and proficiencies. |
| Measurable | Coming up with this website will require a lot of resources. It requires a lot of technical support to come up with a good website for clients. These resources include money, time and self-sacrifice to get it done. |
| Achievable | I will manage the whole procedure from the beginning to the end. There will be other departments working on the projects. Therefore it will be my mandate to keep everyone motivated. |
| Realistic | I will improve the customer experience for those visiting our company’s website within two years. |
| Time-based | For us to be able to achieve the goals we have set within these two years, we have two finish and testing this website within the first year. With this, we will have gotten enough reviews on the site by the end of the second year. |
| Ethical | Discipline and self-sacrifice will be the core moral values for this project. |
| Reward/Re-evaluate | if this project becomes successful, I will be able to push the company to another level through the customers I will attract. |
- Using your chosen smarter goal in Q3, apply your personal goal to a large brokerage firm or agreement you have with an aggregator for your performance and their overall requirements and objectives. Complete the strategic, tactical and operational plans which should align with the team and organizational strategies. Using your SMARTER goal, explain what each of the following procedures might include.
For example, if a SMARTER goal is to learn new sales skills to improve sales by 1% by the end of 2019 to meet your organizational objectives, your tactical goal may be to attend training and the Strategic Goals may be to improve sales by 10% by 2020.
| Strategic plan | Use the provided resources to get to the target within one year. Working with time limits as well as creating daily goals for the group. |
| Tactical plan | I will organize for my group to attend regular training in small batches so that we achieve the goals set. |
| Operational Plan | We will have two shifts for working hours. This is to ensure that the team gets enough time to rest as well as refresh their minds before the next shift. This means dividing the group into two. |
- Explain the steps in a performance appraisal process.
Establishing the performance and expectations of standards will be the first step when it comes to our performance appraisal. This will help identify various output skills that may help us accomplish the targets set. The second step will be providing regular feedback on the progress of this project. This will help us review the various places that need reviewing and also upgrading our skills. With this, we will be able to measure the actual performance of this project. This will create a chance to improve on places where the performance might not be too good. The performance should be able to meet the required standards for the project to be successful. Finally, we will discuss the results of the appraisal to evaluate the various issues noted. Performance appraisal is a continuous process, and therefore it takes time. The best way to work this out will be providing constant feedback to the team so that they are aware of what they need to improve on.
Identify what a performance appraisal might review.
Performance appraisal might look into various issues that might affect the project, such as fixing and improving the different areas that require attention. With performance appraisal, I will also be able to identify more issues and opportunities that will help the team in personal growth as well as their career development. This process will work towards enhancing the strength and motivation of the group. This will enable us to reach our goals.
Task 2: Short Answers – Set and meet own work priorities
- Using your understanding of your job description or feedback from a recent performance appraisal, select eight tasks that you believe you can use to improve your productivity and list them in the priority matrix.
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- This exercise aims to improve your productivity. Who would you consult with regarding your priority matrix, and why?
The team members would be the best option to consult on the priority matrix. This is because they are the ones working on the project and therefore, will be able to note down what is essential than the other.
- Based on the feedback received through consultation, re-prioritize your tasks in the following priority matrix.
If your priorities remain unchanged, simply remove the matrix below and add a suitable comment instead.
Taking into consideration the priority matrix above will help us increase our productivity.
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- Did you improve your performance?
What documentation could you use to assist you in analyzing this answer?
The appraisal document
- List 3 types of technology that you can use to improve your performance. Explain what functions each technique can be used for and how it can be used to improve productivity and performance.
| Technology | Functions |
| HTML & CSS | They help beginners get to understand the basics for website design |
| Zend | This is an open network that is used to build and set up web domains. |
| Django | This makes the process of creating websites even better. It tends to simplify everything. |
- Identify some contributing factors to workplace stress.
Several factors can lead to stress in the workplace. These include long working hours, thereby making someone tired, inadequate working environment, job insecurity, work overload, tight deadlines, among others.
- What can happen if you do not handle stress correctly?
If this issue is not addressed, there would be low productivity in the organization. This will also hinder the achievement of goals.
- List some activities or actions you can adopt to maintain an appropriate work-life balance and to alleviate stress.
- Reduce working hours
- Reduce the deadlines
- Have the proper resources for the job
- Reduce the supervision on my team
Task 3 – Report
This activity requires you to complete a report on how you manage your work priorities and professional development in your workplace.
You are required to address all of the following points:
| How you establish personal work goals: | |
| Serving as a positive role model through personal work planning | Work planning begins with you. If you are not able to plan your work correctly, it would equally be hard for your employees to schedule their work as well. |
| How you develop personal work plans that reflect the organization’s goals as well as your own responsibilities and accountabilities | My work plans are laid out in my diary. I evaluate them form time to time and focus more on working on those that will benefit me as well as the organization. |
| How you measure and maintain your performance in varying work conditions, work contexts and when contingencies occur | I try my level best to ensure that my work is not affected by any circumstances or situations around me. |
| How you set and meet your work priorities: | |
| How you prioritize and facilitate competing for demands to achieve personal, team and organizational goals and objectives | I compare and contrast different competing demands. I then pick out those that will benefit me |
| Explain what technology you use to efficiently and effectively manage work priorities and commitments | Automated to-do lists and spreadsheets ensure that I get my work done on time as it should be. This helps me keep track of the essential things first. |
| How you maintain an appropriate work-life balance and ensure stress is effectively managed | Taking some time off work as well as creating some in between breaks during working hours. |
| How you develop and maintain your professional competence: | |
How you assess Don't use plagiarised sources.Get your custom essay just from $11/page | Referrals and recommendations form my colleagues, as well as people I have worked with, ensure that I can keep track of my competency levels. |
| How you obtain feedback from employees, clients and colleagues and use this feedback to develop ways to improve competence | I create spreadsheets with some formulated questions that require them to give honest feedback on how I work. This helps me improve on areas that need improvement as well as competence. |
| How you select development opportunities to develop required competence as well as new skills to maintain a competitive edge | I conduct a job analysis that helps me identify available opportunities that will help me meet my competency standards. |
| Describe any networks you belong to and how these assist in enhancing knowledge and skills | I follow up keenly on the global market. This helps me strengthen my knowledge and skills. |