Analytical Report Proposal

Analytical Report Proposal

STATEMENT OF THE PROBLEM

Guest complaints in an international hotel have increased over the past year owing to the strategic move by the hotel management to hire more interns from non-English speaking countries to take up entry-level positions within the housekeeping department as a way to cut operational cost.

PURPOSE AND SCOPE OF WORK

The purpose of this study is to find out whether redefining job hiring process to tap into the right talent coupled with establishing a meaningful set of performance indicators based on clearly outlined roles and responsibilities and an appraisal scheme for performing workers will translate to improved efficiency and performance in the housekeeping department of the hotel and result in higher customer satisfaction.

SOURCES AND METHODS OF DATA COLLECTION

Data collection will begin with interviewing the interns to find out their level of understanding the hotel policies and standards. The interviews will also be conducted to find out whether they understand what is expected of them in terms of roles and responsibilities. We will also collect data from the housekeeping management team on the level of team management skills and acceptable workplace behaviors. Besides, data collection will focus on research on the effective hiring processes and performance indicators that work in other hotels of the same calibre.

BACKGROUND

The contrast between a stressful and quiet stay can be the reservation of a clean room at a decent hotel. Checking a hotel’s cleanliness standards before you book a room can ease your fear regarding pathogens (Sturman 2006). Guests look for the tell-tell signs of cleanliness and consistency of hygienic facilities before making room reservations. The significance of housekeeping is unquestionable to hoteliers. Guests deserve a clean room in all kinds of things. Repetitively, a lack of cleanliness affects guest satisfaction, and it’s often appropriate to complain while guests are raising the issue of cleanliness.

AUDIENCE ANALYSIS

Outline

1. What do the interns know about the policies and standards of the hotel?

1. Does knowledge of policies and standards commensurate to the application of the same?
2. Does a hotel’s cleanliness standards boost clients’ loyalty
3. How should the management support the interns in delivering on their assigned roles?
4. Is it necessary to occasionally communicate hotel policies to the intern workers about an acceptable code of conduct?
   1. Which strategies can be employed to improve customer satisfaction with housekeeping?
5. How can the hotel outsource training agencies with a specialization in commercial cleaning?
6. Does guestrooms’ cleanliness drive the profitability of a business?
7. How can the hotel encourage guest to give specific feedback on services offered?

PROPOSED SCHEDULE OF TASKS

The expected dates of completion of this study are as follows:

Interviews of intern workers:                                                                          April 20, 2020

Interviews of the management team:                                                              April 20, 2020

Research on hiring processes and performance indicators:                             April 30, 2020

Analysis and synthesis of research:                                                                May 25, 2020

Final report:                                                                                                     May 31, 2020