Confrontation and Negotiation
Module 8 Discussion
Confrontation is part of every organization. Without a fight, it would be hard to realize new ideas and problem-solving ideas. However, arguments should not go overboard. The best confrontations are those that result in different options for solving problems. For confrontations to bear fruits, there must be a negotiation. Negotiations results in an amicable decision that is agreed upon by confronting parties. The best talks are those that result in a win-win situation (Singh, 2008).
Confrontation and negotiations differ from one company to another. In most cases, talks in a large company take a more extended period than in a small company. Small companies have lower bargaining power, and at the same time, their conflicts involve a few people. It, therefore, becomes easy for the owner of the small company to negotiate terms faster. In large companies, some so many people may be involved in the confrontation. A confrontation may result from different views and beliefs of people. They may also be a result of a difference in terms of supply between suppliers and shareholders. Regardless of the size of the company, conflict resolution skills should be used in negotiation. Conflict resolution should start by finding the source of the problem. The stage is then followed by having a goal of the talks (Singh, 2008). The process makes it easy to have solutions to the problem in the shortest time possible.
Leaders should also have negotiation skills to help in solving the conflict fast. One of the skills that are required is excellent communication. Leaders should check their tonality and volume when negotiating. Tonality and volume skills need negotiators to maintain their moderate volumes and avoid raising voices. The best negotiation is one that results in a win-win situation. Both parties should come out of the talks with something when they both make a deal. Parties should avoid fighting about who is to benefit or lose (Singh, 2008). They should, however, aim at finding a balanced win-win scenario.
References
Singh, B. D. (2008). Managing Conflict and Negotiation. Excel Books India.