Dashboard and Health Care Benchmark Evaluation
Introduction
Dashboards and other reports can provide crucial information about how well an organization is meeting benchmarks set by local, state, and federal laws and policies. Healthcare organizations need to be able to use this information to determine the most effective strategies for quality and performance improvement. This activity asks you to review various dashboards and reports used by Mercy Medical Center, a Vila Health affiliated hospital, and determine where the organization is falling short.
Scatterdesk
Voice Mail
Evelyn Unger
Senior Human Resources Generalist
Hey there. This is Evelyn Unger; sorry I missed you. I just wanted give you a little more context for the report you’ve been asked to pull together on our dashboard metrics. The main thing is that we’re trying to get a better understanding of how to evaluate the information these dashboards are providing. The goal is to be able to use the data as actionable information.
So – if you could review the materials I’ve provided to you and use one of the two dashboards as the source of the data, that would be great. You’ll need to do some external research probably in order to determine external benchmarks and standards. Oh … and remember that while there may be a couple of underperforming areas, your recommendations should be based on the actions that will deliver the best improvement to overall quality or performance. Don't use plagiarised sources.Get your custom essay just from $11/page
Let me know if you have any questions.
Public Health Dashboard – Diabetes
New Patients Last Quarter by Race
- African American – 17 (3%)
- American Indian – 73 (13%)
- Asian – 34 (6%)
- White – 355 (63%)
- Other – 11 (2%)
- Blank/Declined – 73 (13%)
New Patients Last Quarter by Gender
- Male – 214 (38%)
- Female – 347 (62%)
- Blank/Declined – 2
New Patients Last Quarter by Age
- 20 or younger – 118 (21%)
- 21-44 – 51 (9%)
- 45-64 – 214 (38%)
- 65+ – 180 (32%)
- Blank/Declined – 0
| Q1 2015 | Q2 2015 | Q3 2015 | Q4 2015 | Q1 2016 | Q2 2016 | Q3 2016 | Q4 2016 | |
| Eye Exam | 4 | 16 | 7 | 33 | 41 | 28 | 16 | 27 |
| Foot Exam | 2 | 5 | 27 | 48 | 73 | 62 | 7 | 3 |
| HgbA1c | 1 | 11 | 23 | 87 | 123 | 32 | 13 | 6 |
2016 Fact Sheet
Mercy Medical Center (Shakopee, MN)
Mercy Medical Center is one of the region’s top choices for high quality health care. Don’t just take our word for it though. Here are some of the accolades we’ve received:
- Highest Safe Surgery Rating by a consumer advocacy magazine.
- Healthgrades Outstanding Patient Experience Award.
- Shakopee Ledger Top 20 Workplaces 2014 & 2015.
- Women’s Choice Award for the Best Hospital for Patient Experience in Emergency Care.
Shakopee Demographics
| Female | Male | Total Population |
| 18,235 | 17,957 | 36,192 |
| < 20 | 21-44 | 45-64 | > 65 |
| 12,126 | 14,732 | 6,099 | 2,371 |
| White | Asian | Hispanic – Latino | Other | African American | Two or more races | American Indian |
| 28,537 (76%) | 3,822 (10%) | 2,890 (7%) | 1,661 (4%) | 1,601 (4%) | 1,016 (4%) | 433 (1%) |
Shakopee Ledger
Top 20 Workplaces 2014 & 2015
| 2005 | 2015 | |
| Hospital Rooms (All Private) | 62 (70 licensed) | 85 (93 licensed) |
| Medical / Surgical Rooms | 33 | 56 |
| Special Care Unit | 8 | 8 |
| Family Birth Rooms | 17 | 17 |
| Children’s Care Pediatric Rooms | 4 | 4 |
| Operating Rooms | 5 and 1 C – Section | 8 and 1 C – Section |
| Emergency Room Treatment Bays | 16 | 21 |
| Endoscopy Rooms | 2 | 2 |
| 2015 | |
| Physicians | 433 |
| Volunteers (15 — 94 yeard old) | 200 |
| Inpatient Admissions | 5,735 |
| Surgical Procedures | 4,627 |
| Births | 1,328 |
| Emergency Room Visits | 29,893 |
| Urgent Care Visits | 9,586 |
| Outpatient Encounters | 119,535 |
| Physical, Occupational, Speech/Language Therapy Visits | 28,636 |
| Pediatric Therapy Visits | 11,987 |
| Sleep Center Visits | 783 |
| Radiology Procedures | 59,335 |
| Cardiac Rehab Visits | 7,158 |
| Cardiopulmonary Visits | 19,676 |
| Cancer Center Visits | 7,781 |
Hospital CEO Dashboard
Local Readmission Rates
| COPD | Pneumonia | Heart Failure |
| 20.1 (31%) | 18.7 (29%) | 26.4 (40%) |
National Readmission Rates
| COPD | Pneumonia | Heart Failure |
| 20.2 (34%) | 16.9 (29%) | 22.0 (37%) |
Medical & Surgery
| Falls | Medication Errors | Pressure Sores | Patient Injuries | Documentation Errors |
| 2015 = 14 / 2016 = 10 | 2015 = 4 / 2016 = 8 | 2015 = 4 / 2016 = 3 | 2015 = 3 / 2016 = 4 | 2015 = 3 / 2016 = 4 |
Labor & Delivery
| Falls | Medication Errors | Pressure Sores | Patient Injuries | Documentation Errors | |
| 2015 = 3 / 2016 = 0 | 2015 = 5 / 2016 = 0 | 2015 = 0 / 2016 = 0 | 2015 = 1 / 2016 = 0 | 2015 = 9 / 2016 = 1 | |
Orthopedics
| Falls | Medication Errors | Pressure Sores | Patient Injuries | Documentation Errors |
| 2015 = 8 / 2016 = 10 | 2015 = 2 / 2016 = 2 | 2015 = 5 / 2016 = 3 | 2015 = 4 / 2016 = 4 | 2015 = 4 / 2016 = 3 |
Bariatric Services
| Falls | Medication Errors | Pressure Sores | Patient Injuries | Documentation Errors | ||
| 2015 = 16 / 2016 = 18 | 2015 = 7 / 2016 = 7 | 2015 = 4 / 2016 = 3 | 2015 = 3 / 2016 = 1 | 2015 = 16 / 2016 = 23 | ||
| Average Daily Census | Average Daily RN FTEs | Scheduled RN FTEs | |
| ICU | 18 | 11 | 14 |
| PICU | 17 | 12 | 13.5 |
| Med Surg | 23 | 14 | 16 |
| Labor and Delivery | 16 | 10 | 10 |
| Orthopedics | 12 | 6.25 | 6.5 |
| West 1 | 20 | 13 | 15.25 |
| West 2 | 13 | 8.5 | 9.5 |
| North 1 | 18 | 9.75 | 12.75 |
Conclusion
In this activity, you had the opportunity to review various dashboards and other reports in order to evaluate Mercy Medical Center’s performance against local, state, and federal requirements. Use the information you acquired here as well as external research into appropriate standards to complete your course assignment.
Credits
Subject Matter Expert:Bressie, Marylee
Interactive Design:Olson, Lori
Media Instructional Designer:Pearson, Felicity
Instructional Designer:Hagen, Brian
Project Manager:Hall, Nakeela