Emotional quotient

Emotional quotient

Emotional quotient, also known as emotional intelligence, is the individual’s capability to express, interpret, handle and persevere with intrapersonal and interpersonal emotions of others. It is also defined as the ability of an individual to positively respond to various emotions arising from the inner self or the immediate surroundings.

Issues associated with low emotional quotient

Emotionally immature employees tend to be counter-productive to the goals of the institutions employing them. The low emotional quotient can be manifested in several ways—first, poor impulse control. Characteristics of poor impulse control might be displayed in an employee who instantly reacts to different situations without a well thought out plan of how one might deal with the aftermath of their actions. Second, difficulty in managing stressful situations. The inability of employees to handle stressful situations in a careful manner can cause immerse havoc to the organization: third, poor emotional understanding and irrational thinking. Emotions need to be internalized first. If not, the normal operations of the institution will be affected too.

Forth, damaged credibility. All players, including employees and customers, can lose trust that a particular employee can perform his duties as expected—lastly, poor communication. Workers with low emotional intelligence have little interest in understanding their colleagues. Non-effective communication can be extremely costly to any business.

Solutions and benefits of high emotional quotient workforce

A highly qualified person may not be beneficial to the organization if he/she does not have a good relationship with colleagues. However, institutions can instil emotional intelligence techniques to their employees through trainings. Benefits that accrue from high passionate quotient workforce include better team-work, pleasant office environment, more self-awareness, more self-control, employee’s improved motivation and better time management.