incident management and defect management

incident management and defect management

1. Compare and contrast incident management and defect management. Suggest one software tool that could help a software organization track both incidents and defects — state why this software tool could do both. If you don’t think such a tool exists, state why or propose some changes to an existing tool that would allow for both incident and defect management.

The two terms of incident management and defect management have a vast difference, and ignoring the differences can have a significant impact on business and infrastructure as a whole. The main objective of incident management is to resolve any disruptions in an organization as fast as possible to restore normal operations. This process of restoration involves recording the factors that led to the incident and fixing it. Defect management consists of the identification of the causes of the events and making plans to prevent them from happening again. One of the best software that can assist in tracking both incidents and defects is Airbrake. This software is cap[able to allow a user to locate the files and methods that caused the error or events and as well identify the affected users and URLs.

2. How does risk management combine with threat management to allow organizations to create more secure software systems? How does this also play a role in software testing?

Every company is talking about cybersecurity threats and breaches. Many companies experience attacks every year, and some experience threats and worked to avoid the attacks in the company. When the Information security in charge monitors the system, he/she may not be aware of what he sees is a large-scale threat or just a small blip. Cybercrimes, for a long time, have evolved into more attacks that are sophisticated. The risks are almost invisible in the system. The criminals involved work in groups in different locations with a specific model making it very difficult to find and arrest them.

The risk management is the process of identifying, assessing, and managing threats that may occur in an organization. These threats can range from financial liabilities, management errors, and liabilities. Organizations implement the risk management plans to assist in identifying the risks before they occur and therefore make the organization save money and their future security. It also protects employees’ personal information and data. Threat management also involves the early detection of threats and accurate decisions made to curb the action/threat. These two methods are very crucial in preventing any software attack on an organization. Risk management will assist in preventing the actual crime, but in the case of bad luck, something happens, then the threat management team chips in to make sure that the threat is detected early enough to prevent further damage. They, therefore, correlate with each other in any organization.

The software testers’ primary objective is to prevent the risks that may occur during the testing process. To be able to protect the business interests and data, the inspectors have to identify any risks and quickly manage them before they bring any harm. Therefore, the software testing processes have to incorporate the risk and threat management for it to be successful.

3. Explain how audits, along with software testing, can produce better quality software systems.

Software quality can be defined as the desirable characteristics and products that, when posed by a software system, makes it safe to be used by an organization. To reach the decision and criteria of having a quality software system, then the stakeholders have to communicate the different aspects of quality to the software engineers for formal preparation. The software engineers have to understand the best conditions, dimensions, value, and application during software development to produce better quality systems. Some of the factors to consider during this process include the software product and process quality. The audits are an essential aspect of the software systems. It involves analysis of the software to make sure that the presented software meets the required standard and that the process during designing was as per the requirement. When proper audit and testing processes adequately followed, then a better quality, the software is guaranteed. Software engineers should do an appropriate audit for any software by monitoring and improving the process. Software testing should prevent any problems that may hinder the quality of the software.

4. Process improvement is dependent upon collecting metrics indicating the quality of software. Identify metrics that an organization could collect to indicate the quality of software and explain how they relate to testing. Also, explain how an organization could modify their process if they discovered that the metrics indicated that the quality of the software was not good enough.

Test metrics are essential for testers who want to produce quality software.it is one of the best ways to improve the testing method and involves drawing a baseline and tracking progress. It is essential to understand the type of metrics that are available and can be collected by an organization in indicating the quality of the software. Some of the test metrics available include the test coverage, which assists the user in understanding the areas of the application that needs testing. It helps in unearthing the parts of the software with defects. This metric is useful during the testing process because it uncovers the unknown parts of the software. The other important parameter that is available is the defect distribution that assists in identifying areas of the software that is susceptible to defect.it is useful during testing as it determines the areas which need more concentration. The other metrics include the test effort, test execution, and regression. These metrics are all used during the testing process to bring desirable software quality. When the quality of the software is not good enough, the organization can decide to check where the process was not done well and reverse the process. The organizations always make sure that the software produced is of high quality.