Information technology operations

Information technology operations

Information technology operations are crucial for the continuity of business organizations. It involves infrastructure and backs up components for environmental controls, data centers and power supply. The data center houses the parts of the computer systems such as storage and telecommunication systems. There is a need for business organizations to involve backup components, sense making and leadership behaviors in the management of business organizations. Evaluation of leadership behavior and sense making is imperative in incidence response. The paper will review a critical incident that happened in one of the industries, consider the environment and evaluate the situational leadership approaches that could improve or add value to the outcome and response regarding the critical management incidence in the business context.

1

The insider incident in information technology involved a contractor who worked for an internet provider company. The service provider gained administrator access and committed sabotage disabling connection of internet to the company’s consumers for one month. The affected departments involved the departments with permissions and administrators’ access levels Karamitri et al. (2017). The insiders were thought to carry out the incidence during the working hours. The impact led to a median financial result of around $20,000. Overall, the sabotage incident in the information technology sector and the entire organization had an economic impact of $2 million a loss that took more than 10years for the company to recover. According to the project management theory, the company should use USG, DOD, and defense contractors who access or handle the classified information Siu et al. (2016).

Based on the incidence, sense making could have been enacted to offer critical response and planning. The information technology team in the business departments needed to develop insider threat programs involving information technology system monitoring for sabotage and exfiltration threats. The business organization lacked insider threat programs and security controls. An organization that invests in the security of data is susceptible to the attacks Kanki (2019). These situations could have led to the detection of the incidence in less than 24 hours. The availability of security training, leadership and awareness of the impacts of insider threats could have also improved the overall operations of the business company.

2

The application of sense making, leadership behaviors and principles influence the outcomes of technological incidences in every business organization. Leadership challenge involves deploying technologies that amplify human creativity, judgment and ingenuity yielding new efficiencies Humaidi and Balakrishnan (2018). Augmenting technology with leadership increases leaders’ ability to achieve future prosperities and handle the technological challenge.

In real sense, the business leaders are overwhelmed by their urge to promoting the business firm into a digital organization Bharwani and Talib (2017). Therefore, they default to developing autonomous technological teams. The then tries to create a space for innovation for their technical team. Conversely, the approach limits long-term success and immediate impacts in the world of technology. Most of these business organizations remain unchanged, making it difficult for them to deploy meaning scale and unfamiliar solutions Flin and Arbuthnot (2017). The human talent of business firms remains unengaged, leading to untapped adaptation and growth.

In the incident, the business organization could have used the augment but not replacing human activity. The aim of the organization, in this case, relates to aligning it with the most reproductive and resourceful employees to deal with the organizational challenges and significantly chase the best opportunities in the compelling business environments Choi (2016). Substantial reframing of leadership could have dished out instructions towards direction as a service. Inadequate coordination of efforts, leadership, and continuous adjustments impacted the incidence outcomes of the technology firm. The business company should adopt technological systems that leverage and connect people to their specific expertise. The evidence, in turn, convinces the consumers, revitalizing their spirits and improving the organization cohesion.

3

The reliance on the chain of supply in the information technology has rapidly grown in all business models. The company’s employees had conducted the information technology sabotage incident. The employees were trusted and given privileges by the internet provider and technological company. Basically, the CGS recommends granting of least privileges and separation of employee duties in all technological and communication firms. Implementation and understanding of technical and behavioral monitoring strategies could help business organizations to detect, prevent and respond to the sabotage and other insider threats Bharwani and Talib (2017).

Generally, the sabotage case revels that the former employees of the technology firm could have been the potential cause of the harm in the firm. Some business employees retain access to the business systems after retirement and may seek revenge on the internet firm. In this case, the use of command staff, one of the responsive incident command systems (ICS), could have offered an excellent report to the incident commander securing the company’s financial profits.