Kindly start by telling us your full names?

Kindly start by telling us your full names?

My names are Emma Stevens from Manhattan New York.

Emma, what do you do at the Empire City Casino?

I am a Front Desk Representative at Empire City Casino. I have been working here for slightly over two years now. I joined three years after completing my High School studies at Bronx Academy High School. Any person can qualify for the job as long as one has the necessary experience and a good understanding of office administration and essential bookkeeping practice.

Why did you decide to work in this specific sector?

I chose to work as a casino front desk receptionist since I am a person who relates well with people and has superb written and verbal communication skills. These skills are critical as the front receptionist is the face of the company. Hence, one needs to be able to explain the various services being offered to our clients and the importance of choosing us over our competitors.

What are some of your responsibilities and duties on a daily basis?

In most instances, I find myself attending to clients and answering all the questions they may have in regards to the services offered. Additionally, I also ensure that the front desk is neat and presentable, redirect phone calls to the appropriate departments, maintain client records and files, among other responsibilities.

What are some of the likes and dislikes about your job?

First of all, I do this job because I love it. It gives me a chance to interact with different people from different cultures and places from all over the world. As such, I get to learn a lot just by interacting with guests and assisting them when necessary. The only part of the job I dislike is when the client demands services that cannot be provided by the Empire City Casino. It is my job to explain why such services are not available to provide alternatives to the same.

If you don’t mind, kindly tell me what your salary is and any other benefits you enjoy as a front desk receptionist?

As a front desk receptionist, one does not make a lot of money. However, it is enough to get us through given the requirements for the job. Furthermore, the hotel has ensured that every employee has a medical insurance cover. Hence, I am okay with what I earn here.

What would your advice be to a person trying to get work as a front desk receptionist?

I would tell him or her that the job has challenges, just like other jobs. However, it is exciting and enjoyable as one gets to meet and interact with different people from all over the world.

Hotel Manager Concorde Hotel New York

Kindly start by telling us your names and what you do at the Concorde Hotel New York?

My name is Andrew Young, and I am the hotel Manager at Concorde Hotel New York. As the manager, it is my job to ensure that everything in the hotel runs smoothly and that every stakeholder’s needs are well taken care of.

Kindly tell me about your Education Background and the Requirements for becoming a hotel manager?

Before one can become a hotel manager, the individual must have the necessary business management degree or a degree in hospitality. Importantly, the person should have experience in hotel business and management. He or she should be able to understand all the dynamics of running a successful hotel business.

Why did you choose to work in this particular sector?

I choose to work in the hospitality industry, mostly because I love to travel and interact with people. Working in various hotels has not only enabled me to travel across the country, but I have also managed to interact with people from all over the world.

Mr Andrew, What do you do on a day to bay basis?

My primary duties as the manager at Concorde Hotel New York is to manage personnel, evaluate hotel performance, monitor budgets, and ensuring the necessary payments are collected and baked accordingly. It is also my responsibility to come up with the essential policies that will help in the growth of the business and ensure such systems are implemented.

What are some of the things you like and dislike about your job?

I love my job, and I cannot point out any area I dislike about. It is challenging, but it is through those challenges that I get to grow as a person and a manager.

If you don’t mind, would you tell me about the salaries and benefits of being a hotel manager?

I would not like to go into the details of how much I am earning, but it enables me to live a comfortable life.

What advice would you give to a person who wishes to join the hospitality industry as a manager?

My advice would be that the hotel industry is an excellent place to work. There are many opportunities for you as a person, not only for career progression but also for personal growth.

Is there any other thing you would like me to know before we conclude the interview?

What I can tell, you is that working in a hotel environment has given me a chance to become a better person. The service industry helps me know how to live with people better and in return, affects you positively in all aspects of your life, including your relationships with family members and neighbours.

Waiter Concorde Hotel New York

Kindly start by telling us your names and what you do at the Concorde Hotel New York?

My names are Martin Osborne, and I work as a waiter at the Concorde Hotel. I have been working as a waiter in this facility for the past nine months now.

Why did you decide to work in this specific sector and not any other area?

I chose to walk as a waiter because it is one of the jobs that pay well despite having minimal requirements. As a waiter, one can make additional money from tips left by happy clients which go a long way in supplementing the salary that we get.

What are some of your duties and responsibilities as a waiter?

My main duties include greeting and guiding customers to their tables, taking orders, presenting them with menus and explaining to them when required to so. Besides, it is my duty as a waiter to take orders, communicate the orders with the kitchen staff, and ensure that the dining area is well arranged.

What are some of the things you like and dislike most about your job?

The thing I like most about my job is seeing satisfied customers. In most cases, a happy customer will not only leave you motivated but will also leave behind a good tip for your troubles. Importantly, suggesting menus to clients and the day’s specials gives a chance to interact with the clients and learn from them just as much as they learn from me. The only thing I dislike about my job is that at times you encounter rude customers who are not patient and understanding.

Kindly tell me about the salary and perks?

The salary is not enough, but on a good day, one can make good money from tips. Hence, most of us here depend on the tips we get from customers more than salaries.

Which advice would you tell a person who wants to join the hospitality industry as a waiter or any other information you may need to share?

My advice would be that the job has challenges and rewards. For instance, if they are people who have families, the long working hours can affect how they relate to the rest of their family members.

Personal Impressions of the hospitality sector

From the interviews conducted above, it is clear that the hospitality sector offers a lot of opportunities for people to work in the service industry. The most important thing that all the interviewees had in common was their love for people. Consequently, it is paramount that one has proper communication skills and good interpersonal skills if they are to become successful professions in this industry. Furthermore, all the interviewees did not complain about the pay in their various sectors. Hence, it can be concluded that the sector is rewarding financially. Finally, I would advise my fellow students who love travel and interact with people to pursue a career in the hospitality industry as it is not only rewarding financially but also socially.