Remote IT support for companies

Remote IT support for companies

Remote IT support for companies has already become a kind of standard. Nobody is surprised or surprised anymore. Especially considering the IT services for the IT companies in India have been broadly understood by the IT outsourcing market and check here to know more list of IT companies in India for best support services.

Of course, there is still a situation that the presence of IT in the company is necessary. Not all activities and processes can be controlled remotely. However, as our experience and general trends in the IT industry show, IT visits the company is becoming increasingly rare.

What is remote IT support? Is this a safe solution, and what benefits does it bring to the company?

Remote IT support for IT companies in India – how does it work?

As statistics show, more than half of all company IT problems can be solved remotely. Much depends here, of course, on the type of fault and failure, but our experience shows that especially smaller fires can be effectively extinguished without leaving the office. How does remote IT support work?

It’s effortless. The technician connects to the client’s computer (or mobile device!) Via the Internet, gaining access to folders, files, installed applications, and programs. The same image is displayed on both devices. The whole operation usually takes place during a telephone conversation, during which the user provides his ID and passwords necessary to transfer temporary access.

Everything is done with the help of individual applications, which both parties must have installed on their equipment. TeamViewer is the most popular of them (over 30,000 new downloads every hour, about 1.7 billion supported users), but we also use other tools of this type.

After an initial telephone consultation, we assess whether the problem can be solved remotely. If so, and our client already has TeamViewer installed, after a short conversation and transfer of access, our technician can proceed to diagnose and solve the problem. Staying in constant contact and at your full disposal.

As you can see, this is a straightforward and convenient solution. And a massive part of tasks and problems can be solved with this method. What?

Some examples:

slow system startup and operation – optimization

application and software configuration

personalization of system settings

driver installation

configuration of routers, networks

removal of viruses and their effects

IT monitoring

data recovery

Importantly, this is not only a convenient solution that allows you to work from anywhere, but also safe. The customer always sees what is happening. It can track every cursor movement and all actions performed by a service technician. Also, it is worth noting that software producers ensure constant improvement of connection security and comfort of work with their applications (e.g., HIPAA compliance, protection against “brute force” attacks, a white list of users & IP, forced password reset, etc.).

We also have support for their support. You can look at TeamViewer’s website and review the security documentation more carefully. And we’ll add that we ensure complete confidentiality and additional individual security measures.

What other benefits does remote IT support in the company bring?

Remote IT support – Benefits

We have already mentioned that remote IT service is an efficient and convenient solution. For IT service members as well as for users themselves. It is also safe and adequately organized; it does not carry any additional threats.

However, these are not all the advantages and benefits – another is the simplicity of use. One phone contact is enough, and in the case of remote IT support tools, we deal with very intuitive and straightforward applications. Using them does not require any special skills. You don’t have to worry about device compatibility – apps work seamlessly in all environments and systems. All you need is a stable internet connection.

It is also essential to shorten the response time in case of failure. Often at the time of notification of the first contact with a helpdesk, we can connect remotely and solve the problem. In the event of a technician’s visit to the customer’s site, the response time would be extended many times. Even if immediately after reporting, the IT specialist would hurry out of the office, jump into the car, start screeching the tires, it could turn out that getting from place A to place B, for example, will take 1.5 hours.

Getting through Warsaw (not only during rush hour) can sometimes be a breakneck mission. We do not influence random situations, traffic jams, and on the other hand, the user has the full right to expect quick help. Primarily when a given failure blocks his job opportunities, or worse, he suspends the proper functioning of the company and its departments. Remote IT support is, therefore, a significant improvement that ensures business continuity. You don’t need to convince anyone how important this is in business.

The cost of remote IT support is another argument. IT Companies in India are like ours, which commercially use TeamViewer applications for remote IT support of their clients, and must purchase the appropriate license. This involves additional costs. However, our clients can use these tools completely free. What’s more, they can avoid the extra costs associated with the IT call to their headquarters (depending on the type of contract).

It’s like employing your team of IT professionals without having to create conditions and a place to work for them. They appear when they are necessary. And of course at much lower costs. Remote monthly IT support will cost several times less than the price of independent, own IT specialists. We provide. This is how IT outsourcing works, and this is one of the main benefits of using this form of cooperation.

Remote IT support for IT companies in India also means more convenient access to consulting services and professional IT consulting. In the case of minor problems, doubts – even when buying new company equipment or software, a team of technicians