The Arrangement of the Areas of ISO 9001: 2015 from the Most to the Least Important
The rank will be in the order; leadership, context, evaluation, improvement, planning, support, and operations. The main aim of any Total Quality management (TQM) team is to produce products and services which are at par with the prices and which meet the customer’s expectation (Barrie, Ton, & Jos, 2007). It is this very reason that the elements of the ISO 9001:2015 should start with the leadership which ensures that there is proper attention to customers, the good establishment of the policy as well as the well-defined goals (Kloppenborg, 2014). These sub-areas which fall within the leadership area can adequately address the problems which are commonly associated with low quality which can reduce the interest and demand of the customers. Customers also make up a very strong element of the entire organizational success.
The second area will be the context which highlights the needs o0f every stakeholder and thus will ensure that whatever is produced is in line with the expectation of other stakeholders. Still at the Top of the list is the evaluation which determines the effectiveness of the previous processes and provides a way of ensuring that improvement is made. The improvement area ensures continuous growth in quality from one production process to another providing confidence that at some point in time the products and services will be of utmost quality. Planning will follow in the least since there is also a need to ensure proper coordination of resources to achieve the business objectives. The support area may not be too important since the resources are part of the production process. Lastly, the operations deal commonly with the documentation which is not the core task of the production process but a way of keeping a record for future reference. It is basically an area where operational processes, requirements, control product as well as the documentation are carried out.
References
Barrie, D., Ton, W., & Jos, I. (2007) . Managing Quality 5th ed. Oxford: Blackwell Publishing.
Kloppenborg, T. (2014). Contemporary project management. Nelson Education.