The quality Paradigm
4
One of the best ways of attaining proper customer feedback is by measuring your customer service performance. This will provide the company with an opportunity of understanding the trends in customer service an organization is providing. Customer service performance offers the platform on which the customer gets direct engagements with service providers. The views of customers are the backbone on which customer performance. It acts as feedback from customers on the service being provided. However, to achieve this effectively, one needs to treat customers excellent, the approach should not be rude, which can cause upset in the customers. Therefore, being nice ensures the customers are friendly and feel free about the organization and give reliable feedback.
5.
The process of re-engineering is purposed to ensure proper service delivery. The methodology process of business or organization should be re-engineered, realizing effective production. This may involve restructuring policies, departmental autonomy that might have been hindering the entire service delivery. Similarly, reduction of cost and improvement on the quality of the product is another critical process that should be re-engineered to yield the needed products that meet the needs of customers. Don't use plagiarised sources.Get your custom essay just from $11/page
Management
Input advisory
Policy development stage policy implementation price reduction
Input
Advisory
Department
7.
The use of systematic analysis to evaluate and improve service delivery is one other practice. This approach is the most effective practice by TQM, which ensures customer services are streamlined in a manner that suits and address their concerns. This practice differs with rational one in such that the traditional dwell on the empowerment of management in which most cases they were never adequately relied on. This made service delivery shrink since the management was not put to the account for the best service delivery. Similarly, this practice differs from the one in the management in which no adequate analysis is followed, thus making the quality of service just a dream. In order to make sufficient improvement on TQM in my organization, a total overhaul of the management and proper analysis of the progress of service delivery to ensure they are geared towards attaining customer satisfaction.
Information technology
One of the most challenging objecting, according to chapter five, on the quality paradigm that I can set on in how to get feedback from customers in improved quality products as well as efficient. This is one of the diverse objectives that have hindered many organizations from delivering on time as well as meeting the need of consumers. Therefore it stretches goals that use of technology can make it be achievable.
From chapter six on the information technology, it is indeed factual that the use of information technology has influenced proper management of companies leading to quality delivery of services. Therefore I will incorporate use technology in terms of media platform by imitating policies on the strict adherence of use of the media platform in disseminating organization information. It will help in improving service delivering since it is the most convenient method by many customers that is effective in giving information through a broader range. This will help in achieving the goal of getting consumer feedback that will spur change in service delivery.
5.
The use of information technology has its disadvantages. In my case, the use of technology has increased the cases of computer fraud and theft cases. Besides, by relying on information technology, there has been a case of viruses being injected into my organization system, compromising the vital information of the company. Computer theft has been more evident, whereby I have lost finances to cybercriminals who have used the information technology in accessing my organization system leading to the loss of finances.
The organization system where the use of technology has been used is prone to viruses that mostly originate by accessing the internet service. In order to protect my organization system from the threat of viruses, I have enforced strict policies that bar the employee from downloading documents from the internet without the installation of antivirus to protect the system. Similarly, I have installed an antivirus device in the all organization system where information from the internet is accessed to make there are protected.