The values and practices of TQM

The values and practices of TQM

The values and practices of TQM that are most appealing to me include identifying, meeting, and exceeding customer needs and encouraging workers to meet the needs of these customers by providing quality work. These values differ from the traditional ones in that the latter was mainly focused on top-down management. The conventional values had no emphasis on the satisfaction of the customer but only focused on growing the budget and staying in line with the policies. Even more, traditional practices are inadequate in supporting workers to become better customer care providers.

To advance some of the new TQM values in an organization, several steps need to be taken. These include holding training sessions for workers to teach them more about the importance of customer satisfaction and how this can come about. Moreover, from the customer feedback obtained, the manager can enforce new rules and strategies towards improving the services offered and ensuring all employees are on board. Some drawbacks to this include lack of time to hold the training sessions, and this can be countered by creating a few minutes every day to cater to this need.