Managing services in businesses
Introduction
A guarantee refers to as a pledge given by a business company to any customer stressing that the products assigned to him/her are of good quality and benefits to the customer. The commitment is usually written in a book or a piece of paper for the customers to read and understand. In the guarantee statement, it is assured that in case the customer is not satisfied with the product, there are measures to be taken to compensate the customer in a way he/she will be happy with the commodity.
Using the concept of “service recovery”, there is money set aside to back up the guarantee for all those products bought within the first 12months.The customer is given a form to fill out his personal information and national identification card details. The way will be used over the period as the warehouse business promise to provide the customer with a one year warranty for the products. Guarantees are the most powerful concepts in the marketing industry. The ideas help to build the warehousing reputation and increasing customer’s loyalty leading o more demand in the firm. The products stored in the warehouse will have a high rate of stock turnovers where guarantee statements are more favorable when guarantee concepts are applied. This is common when dealing with mechanical devices and other technological products which are likely to perform poorly depending on making. The warehousing company needs to have the concept of giving unconditional guarantee meaning it will be accessible and meaningful for any customer to understand.
The ideas assure the clients that there will be compensation for the products upon any inconveniences made to them by buying the products from the warehousing business. Most customers claim they don’t want the money back concept upon purchasing the product as this looks like there was a mistake to buy the commodity. Thus, the business should strive to look for other loopholes to create satisfaction to the customers. There are many ideas of replacing the product in case of failure to function over the given time or repairing is considered.
These are services associated with the warrant agreement upon buying the commodity. The guarantee offers security on the purchased item and fulfills the contractual obligation on the subject. There is different execution on completion of the promised compensation in the period given. The concepts also test for durability of the services or the products sold making a promise to pay a debt in case of failure to function appropriately. There is also contractual agreement where both parties sign in confirming the surety of the commitment and following the principal of explicitly in compensation. Guidance on the use of warrant is given expressly to the buyer, and some advice on how to use the commodity are given. This is after sales services to make sure the client is conversant with the use of the product upon buying.
In conclusion, a guarantee is a contract made between the seller and the buyer to offer the security of the commodity in case of any malfunctioning. In many businesses warehousing, there is a money-back payment process in the form of compensating for the material bought. However, this aspect has been lately not considered as it seems like the client was wrong to buy such a product. Another form of compensation such as exchanging the item or repairing it has been in use. Thus, the customer has the security of the product making him/her be on comfort zone. However, the customer should note that damages out of mishandling from him/her do not guarantee compensation.