The best customer service work from home jobs

The best customer service work from home jobs

Introduction

Customer service is one of the most available jobs in the world today. The nature in which it’s conducted is rapidly changing from offices and customer service rooms and call the contact center to the comfort of your seat at home. You do not need to be overqualified to do such jobs.

So who can do such jobs? Students, interns, professionals, those with disabilities, and many more. All you need for such a job is a faster internet connection, laptop or a desktop, phone, and other few devices. , you also need to have excellent communication skills and handle customers patiently while establishing a good relationship with them.

Here are some of the top customer service jobs that you can do from home.

1. Remote Call Centre Agent

Gone are the days when customer call agents had to report to call center for the job. Today this can be correctly handled from home.

Details

Your role as a remote call center agent will be handle communication services performed at the call center of the company. However, you do this from the comfort of your home. All you need is to have a headset to communicate to customers and respond appropriately to their questions.

Your jobs will also entail offering customer’s guidelines of products and services usage.

Requirements

• You must pose the following skill:
• When waiting for customer responses
• Empathy
• Positive attitude towards customers
• Adaptability to customer needs and demands
• Good communication skills
• In-depth knowledge about company products and services
• Detail-oriented

2. Remote Customer Service Rep

As a customer representative, you no longer have to move from door to door, meeting customers. Handle this from the comfort of your home.

Details of your job

Reach out to customers and offer the company new products, services, and news.

You have to reach a daily target of emails and calls to meet the company set goal.

You can handle your job from a remote location. It may be easier to meet your targets while working alone.

Requirements

• Pass a Level II background check
• Own a desktop or laptop with Windows 7 or higher
• Have high-speed internet access
• Own a landline phone

3. Remote Live Chat Agent

Details

Just like call center agent or support reps, your role will be to live chat with customers.

You will provide customers with shopping details and guidelines and answering their questions

You must always be available to live chat with the customer. You should always be available to meet the needs of the customers whenever they call regardless of the location.

Requirements

• Faster call and internet connection
• Ability to work independently and at any time
• Customer focus and oriented
• Critical thinking and problem-solving skills
• Good shopping research skills
• Adapt to every customer regardless of their character and skills they possess
• Good knowledge about protocols
• Communication through multiple channels

4. Remote Customer Support Engineer

Details

• Install Software: Assist clients and customers in the software installation process
• Solve Technical Issues: handle customer technical problems and respond to their queries and offer solutions
• Provide Customer Service
• Advise Customers on Software Management
• Work with Engineering Teams: help engineering teams to design and improve systems

Requirements

• Skills related to desktop and computer usage
• Good communication skills
• Strong analytical skills and ability
• Customer remote support
• Good technological skills

5. Remote Customer Success Manager

Details of your job

• Formulate clear goals for customers and employees to achieve
• Assist customers set up navigating programs linked to company products and services
• Product promotion and upsell of services using the company brand
• Develop training courses and materials for customers to follow
• Review customer complaints and improve their view about the company
• Enhance customer success initiatives

Requirements

• Experience in customer service
• Ability to promote company brand and values
• Good communication skills
• Technical skills are also necessary to respond to customer technicalities
• Accountability and personal organization
• Ability to analyze and optimize existing processes

6. Remote Implementation Specialist

Details of your job

Initiate Implementation: Act as the primary point for customer contact

Assess Client Needs: communicate with customers and  picture their wants, needs, and preference

Customize the System: Customize the clients’ system after learning about their needs

Demonstrate and Train: Demonstrate system features to customers and convince them to subscribe to the system

Install the System: When customer agree to subscribe to the system, it’s your role to install for them the system

Requirements

• Customer service skills and experience
• Dynamic technical knowledge
• Ability to analyze a problem and help customers through system troubleshooting
• Interpersonal skills
• Multitasking skills

Salary: ranges from more of $48,620 per year

7. Remote Virtual Assistant

Details of your job

Your leading roles and responsibilities will include

Scheduling meetings,

Managing client emails,

Assisting clients with any administrative tasks, they have challenges with

Locate and screen potential clients so that the company can focus on them

Product promotion and convincing customers why they should choose the company’s Virtual Assistant program

Job Requirements

• Excellent customer service skills.
• Superior interpersonal and organization skill
• Strong communication skills
• Excellent computer skills and knowledge
• Ability to multitask

Salary: minimum of $38,880 ($18.69/hour)

8. Remote Telephone Research Interviewer

Details

Your job will include the following responsibilities

Making a call to customers

Asking the required questions of the contact

Recording your collected answers

Uploading answers to the company’s database.

Requirements

• Excellent customer service skills.
• Superior interpersonal and organization skill
• Strong communication skills
• Excellent computer skills and knowledge
• Ability to multitask
• Good survey skills
• Attention to details and facts
• Ability to establish a good relationship with the customer

Salary: minimum of $ 15 per hour

9. Remote Travel Agent

Details

Your responsibilities will include

• Help customers plan personal trips,
• Coordinating customer travels
• Arrange customers travels
• Determine customers’ needs and preferences
• Find information about the destinations
• Calculate total travel costs
• Book reservations for travel, hotels, rental cars, events
• Make alternative booking arrangements

Requirements

• Communication skills.
• Customer-service skills.
• Detail-oriented.
• Organizational skills.
• Sales skills.

Salary: The median annual wage is $38,700 annually.