DEVELOP AND IMPLEMENT A BUSINESS PLAN
Development of a business plan is helpful for an organisation to achieve a better business process to get more competitive in the market. In the current study, an effective marketing plan has been developed for OzhouseClean to increase the size of the firm. The business plan has been prepared based on the organisational mission of achieving 100 regular clients in next years rather than having only 70 regular clients. Effective communication channels have been developed by conducting meetings to inform the business development template to all the professionals of the firm.
- Develop a business plan
Scenario information and the current operational priorities plan
OzhouseClean is a professional, residential cleaning services and the firm has their head office in Melbourne. The company is a family business, and therefore the firm has a poor competition advantage against its closed competitors. Consequently, the management team of the firm has decided to grow the business in size to make competitive advantages against the closed competitors. The firm does not use eco-friendly equipment in the cleaning services, and therefore, the firm needs to implement green service equipment following the competitors. Moreover, currently, the firm has about 70 regular clients, and consequently, the firm also needs to increase the numbers of clients to achieve better business growth.
Business’ vision, mission, values and objectives
Vision: To provide satisfying cleaning services to the clients
Mission: Achieving a better organisational growth to compete with the competitors in the Melbourne market.
Objectives:
- To increase the numbers of the client in next years
- To use eco-friendly cleaning equipment in the services
- To develop a business plan to achieve the financial goal
- Meeting with the Senior Management Team to consult on the development of the Business Plan
Sarah: We are going to develop a business plan to achieve competitive advantages against other cleaner services in Melbourne. Don't use plagiarised sources.Get your custom essay just from $11/page
Amanda: Yeah, sure. I think this will be helpful to increase the company’s growth in next year’s.
Sarah: We will implement eco-friendly equipment in the cleaning services and will try to offer more quality services to our client.
Amanda: This will attract more customers, and our regular client will exceed from 70 to 100 next year.
Advice from the assessor
I think in order to grow the business of OzhouseClean, you need to develop a business plan and schedule. This will help the firm to achieve the goal next year.
- Meet with Senior Management to discuss the business plan
Sarah: Sir, we have held the meeting to get your attention in the business plan will be developed for OzhouseClean. I think your attention will help to redirect the business pan towards the right track.
Senior Management: Sure, OzhouseClean, is a family business, and there are some differences from the other cleaning services in Melbourne. Therefore, the company needs to grow to achieve competitive advantages, and this is required by a business plan.
Sarah: Yeah, sir, we are going to develop the business plan in the next phase. Now the firm has only 70 customers on a regular basis. We need to grow the numbers of customers to achieve a better profit throughout our services.
Senior Management: Yes, we need to plan for providing quality services to the customers. This will attract the customers to choose our firm rather than the substitutes.
Sarah: Yes, in this regard, we need to arrange training programs for our employees. This will helpfully increase performance skill in the business process.
Senior management: yes, but what are the objectives of the business plan? Please explain this elaborately.
Sarah: We are going to increase the number of clients from 70 to 100 in the next few years. This will helpfully increase the organisational profit margin. On the other hand, we need to use eco-friendly cleaning equipment in the services as the competitors are using such material. This will helpfully improve the business sustainability of our firm. In order to successfully immanent the plan, we are going to develop a business plan for achieving the financial goal of our company.
Senior management: do you plan for the resources needed for developing and implementing the business plan?
Sarah: Yes, we have made a rough calculation for measuring the number of resources needed to implement the business plan. However, the idea has not been finalised yet, and we will conclude this in the next stage. We need vast human resources in order to develop the business plan. The HR team needs to select more individuals for engaging them to the firm.
Senior Management: Good. Make sure all the resources will be allocated before starting the project.
Sarah: sure sir. Thank you. We will surely allocate the resources required by the new business development plan before the execution of the process.
Senior Management: Ok. However, always report to me regarding the progress of the newer plan. I will definitely guide you regarding improving modifying the process based on the business requirements.
Sarah: ok, sir. Thank you. We are going to submit the business plan in ext week. Please keep a glace on the program.
Senior Management: Sure.
- Develop business plan OzhouseClean needs to focus on the proper scheduling that has been described in the table given below.
In order to successfully develop the business plan
| Research | OzhouseClean needs to do useful research regarding the process of developing a business plan along with its beneficial advantages. In this stage, the firm needs to research the marketing data, HR resource management process, as well as to manage the entire business process. |
| Determine the purpose of the business plan | The business plan will help OzhouseClean to increase the number of regular clients to 100 from 70 within the next one year. Therefore, the firm will be capable of improving its financial profile. On the other hand, the firm will use the eco-friendly equipment in the cleaning services that in turn, will help the firm to attract the clients of the firm. |
| Planning | The business plan is needed by proper planning and scheduling for achieving the goal of the firm. |
| scheduling | This is required by one month for planning and executing the newer business process for OzhouseClean. |
| Documentation | Proper documentation of the data is needed by the firm for avoiding any kind of data loss in the business development plan. Therefore, the employee needs to report the status of the project for further analysing the state of the project. |
| Developing a strategic marketing plan in place | In this process, the manager needs to introduce the new services to the customers, along with the quality measured in the services. The firm needs to enter more original territories for engaging more customers with the services offered by the firm that in turn, will help the firm to increase the numbers of customers. |
| Allocation of resources | Before the execution of the plan, the firm must effectively allocate the amount of financial and human resources needed by the newer business process. In this process, the firm is required by ten new employees and $1000 for implementing a unique business plan. |
| Implementation | In this phase, the firm needs to implement the newer business process throughout its services practically. Active monitoring of fresher services is useful for reviewing ten whole procedures more efficiently by the senior management of the firm. Moreover, the firm needs to effectively use the newer marketing plan while implementing a unique business plan. This will help the firm to track their target numbers of customers. |
| Further modification | Analysing the success of the newer business development plan, the senior manager will be capable of modifying the business plan. The senior manager needs to focus on customer demand in changing the business plan for the firm. Therefore, the firm will be capable of delivering satisfactory cleaning services to the customers based on their needs and requirements. |
Table 1: Development of business plan template
(Source: Created by the learner)
- Send an email to the management team
To,
Management team:
We have developed a business plan for improving the business structure of OzhouseClean in the competitive market. We think this will help OzhouseClean to get increased by its size. Therefore, we must focus on the effective management of the business plan for implementing this successfully. Consequently, we are requesting the management team to ensure the performance measure and monitoring process in the implementation of the business plan. The management team also needs to engage more people to successfully implement the program as this is required by more individuals to get involved in the company. The selection process needs to be based on employing only the qualitative candidates who can deliver successful job performance for the firm. This will helpfully increase the potentiality of our firm in developing the business process. Moreover, we are going to use eco-friendly equipment in the cleaning services offered by OzhouseClean that may help OzhouseClean to attract the customers. In this process, we will achieve better sustainability maintained in the business process in the firm. Fence, the management are needed to implement the business plan effectively has been developed to increase the business size of OzhouseClean.
Sarah
Part 1
Amanda: Can you please help me to develop a survey on evaluating the satisfaction level of our existing customers? Actually, I am new to this field, and some help would be really appreciated.
Sarah: Sure, not a problem. Generating such surveys are very easy if you use SurveyMonkey for your purpose.
Amanda: Can you teach me to use it, please?
Sarah: Yes. To begin with, you need to visit www.surveymonkey.com and register for an account. You need to fill in your details – your professional background, the surveys you want to develop and some other necessary information.
Amanda: Well, the basics are easy. How do I make the question?
Sarah: You can choose the type of survey you want to make, select the model of participants, and SurveyMonkey will come up with a list of intriguing questions you can edit. Or you can also do your own survey with your own questions right from scratch. You can also select the answer choice, as for this one, we would be editing the items that suit our need and change the answers from MCQ options to the slider option.
Amanda: That was easy.
Sarah: For the next part, you need to place the values that the left and right end of the slider denotes to make it easy for your participants to answer the questions. Once it is done, you can proceed to the next page and send out the surveys to your audience or just get it as a printable document.
Amanda: Thanks a lot, Sarah! That really helped a lot.
Part 2:
Amanda: Hey Claire, sorry to disturb you, but I really need your help to build this customer survey satisfaction survey for my report. I asked around, and they told me you are the best person who could help me.
Claire: Well, that is a bit of an overstatement. And I would be happy to help. Have you heard of SurveyMonkey? It is a place where you can develop any kind of survey with ease.
Amanda: Yes, I have heard of it but not exactly sure of how to use it.
Claire: You need to sign up with an account to get started, it asks a few basic questions about your background, and there you go.
Amanda: Wow, I see it already offers you to choose from a variety of domains where surveys are generally conducted. There, I see the Customer Satisfaction Survey. Should we click on it?
Claire: Yes, that is where we need to go. Once clicked, it will offer two options – to choose from preset templates or to build a custom survey precisely as you want. Both options work great, though. But since it is your first time, let us go with a preset option.
Amanda: Now, I can see a questionnaire with just the type of questions I am looking for. However, the answers are presented as multiple choices. I need to a scale of 1 to 10.
Claire: That can be quickly done. All you need to do is edit the questions and change the answer type from MCQ to Sliding and state what the left and right sides stand for. Once it is done, you can go to the preview and save the survey to be sent out to the audience, or you can get it in a printed version as well.
Amanda: That was really easy. Thanks a lot, Claire.
Claire: The pleasure is mine.
- Email to the employee
From: Business Consultant email id
To: Employee email id
Subject: Invitation for attending a training session as part of the induction process
Dear employee,
This is to inform you that the attachment consists of the job role and duties along with the remuneration details. An employee willing to work with us must also be aware of our code of conduct, leave policies and termination requirements.
I would like to summarise the components of the induction checklist, as well. While recruiting any new employee, the induction checklist is used. The purpose is to make the new staff aware of their duties and responsibilities. It outlines an overview of the firm, staff names, code of conduct, procedures and policies and health and safety requirements.
The training session will be held on Monday at 9 am, and I am anticipating your presence. Along with Amanda, you can attend the meeting and kindly read through the attachment so that you can direct any questions to Amanda in case you have doubts.
Regards,
Business Consultant