The services market mix A service is an act of performance that one party can offer another that is mostly intangible and does not result in the ownership of anything: its production may or may not get tied to a physical product. Below is a figure showing  the services offered in the company:   We have several powerful forces that help in transforming service; those forces include government policies, business trends, globalization, advancement in IT and social changes. Globalization will help to open up new markets and product categories which will increase demand for services; hence competition will stiffen. The services personnel offered by service staff is the essential aspect of od service; it is a source of customer loyalty by customizing service delivery and building close relationships with customers. We have different perspectives on service quality, and include value-based-quality is a trade-off between value and price. User-based-quality lies in the eyes of the beholder. Manufacturing based-quality is in conformance to the firms developed specifications.  The firm has to determine its determinants of service quality which include tangibles, empathy, responsiveness,…

Effect of Information on Quality of Life Rapid advancement in technology changes most domains of life and impact’s an individual’s quality of life directly. Access to information, particularly through technological-enabled devices, books, and other people, affects one’s perception and understanding of people, events, and processes. The information helps to enhance an individual’s quality of life in that it acts as a source of learning and education. Information literacy is essential that improves an individual’s prowess in the job market, business by making enhanced customer decisions, and in schools. The information provides an individual with a wider scope of knowledge and helps one to gain an in-depth understanding of life’s issues (Rockman, 2004). An individual’s quality of life is closely interrelated to their access to and efficient use of information. Quality of Life and Information The information has a direct influence on an individual’s quality of life in that it affects one knowledge of different facets of life. According to Ranaweera (2008), innovative people find the introduction of information technology in their life positive, although it may prove socially unfavorable to…

Emergency Department Analysis The emergency departments of a nation are the most basic health care systems units. They provide a safety precaution and provide care for the patients with conditions requiring urgent and emergency conditions (Blair, 2013). These departments constantly in efforts to have a positive impact on the health of the patients. However, some of the emerging issues become problematic to the department affecting their capabilities to provide quality health care. Overcrowding in the emergency department has become a concern in many hospitals due to their problems in health care provision and management. The study looks into the changes affecting the emergency department with its challenges and possible solutions to the problem. Effects of Overcrowding to ED`s Management Emergency departments reflect the community by the number of patients it admits. For the health of the community to improve, everyone must get treated (Blair, 2013). However, crowding in the emergency rooms causes a problem to the service delivery. Its management becomes difficult since, apart from adding pressure to the already stressed emergency department, it causes significant complications to the health…

Employee relations Employee relations refers to the organizational management’s input in both establishing and maintaining a conducive coexistence of the employees and the employer. All employees are thus treated fairly while the human resource department puts across measures to prevent and reduce disputes amongst employees and the management. Methods of managing employee relations The main method of ensuring a positive relationship in an organization is creating open dialogues. The platforms are used to express grievances and resolve conflicts. The management may also install software to help workers reduce mistakes. Employees can also be awarded for outstanding achievements as a way of boosting morale. The management should eventually put in place measures to improve employees’ skills. Such would include free training programs as well as family education forums. Activities of an international human resource manager The human resource manager should be in a position to ensure that the organization achieves global working environment standards.  They ought to ensure that recruitment cuts across global diversity. They should also ensure that the hiring process entails individuals with a diverse global culture. Remuneration ought…

The first match of the ODI series between England and South Africa The first match of the ODI series between England and South Africa was played on February 4, Tuesday at Cape Town, in South Africa. South African team was led by newly appointed captain wicketkeeper-batsman Quinton De Kock while England team was led by Eoin Morgan. Both the teams played beautiful cricket and tried to pull the match on their side. South African team won the toss and elected to field first. On batting first, England openers gave an excellent start to the team and made a partnership of 51 runs. Roy showed some brilliant shorts and unfortunately got out to debutant Smuts on 32 runs. Captain Morgan failed to play good inning and got out early, but middle-order batsman Joe Denly played a beautiful inning. However, he, unfortunately, fall 13 runs short to a century and got out on 87 runs. Chris Woakes also scored 40 runs and helped England to reach a total of 258 runs in their 50 over. Spin bowler Shamsi took most 3 wickets…

The Facebook research study The Facebook research study entailed manipulating the news feeds to determine whether emotions through social networks are contagious. The findings revealed that emotions via such platforms are indeed contagious. The information about the study demonstrates causation. When news feeds had positive information, people’s response posts were also positive (Goel, 2014). Likewise, much of the negative content led to users writing negative posts. It indicates that the mood of the news feeds directly shaped the behavior as well as the responses of the viewers. It is what referred to as the emotional contagion where one’s emotions are transferred to another person without their awareness (Kramera, Guillory, & Hancock, 2014). Other variables that could account for the same include sad or happy news in the media. For instance, if there would be good news in the media and the news feeds are manipulated to be positive, these feeds would meet happy users who respond positively. If the psychologists were to conduct the study, they would address several ethical issues such as informed consent, deception sand debriefing. First, they…

Paul’s View of Evil Paul’s perception of sin is that it is acquired from birth and that it can be inherited. This means that everybody is a sinner. Human beings have always strived to lead upright lives to please God, but they have never achieved the uprightness and glory that the almighty wanted for his people, as Paul explains in Romans 3:23: “For all have sinned and fall short of the glory of God.” Paul’s perception about Evil or sin is consistent with the Psalmist’s view of sin in the Old Testament: “Behold, I was shaped in iniquity, and in sin did my mother conceive me.” One cannot fail to notice the universality of sin from Paul’s teachings. To a more significant extent, he relies on the texts of the Old Testament to teach about Evil. For instance, he refers to the Psalmist’s explanation of sin (Psalms 51:5) in Romans 5:12: “Therefore, just as sin entered the world through one man, and death through sin, and in this way, death came to all people because all sinned.” This verse echoes…

Managerial Accounting Cash receipts budgets for July, August, and September     July August September Total sales $ 63,400 80,600 48,600 Cash sales 20% 12,680 16,120 9,720 Credit sales 80% 50,720 64,480 38,880   A1 Manufacturing Cash Receipts Budget for July, August, and September   July August September Cash sales $12,680 16,120 9,720 Collections for accounts receivables 47,000 50,720 64,480 Net cash receipts 59,680 66,840 74,200   AI manufacturing has been utilizing budgeted cash receipts to collect dues from customers, which increase debited amounts in the SFP (Statement of Financial Position). The manufacturing corporation was recognizing cash after receiving from external sources, including clients, banks, and investors. However, some adjustments were made on sales and credit to enhance the accuracy of the budgeted figures. AI manufacturing agreed that it would collect its credit sales after a month of selling products. Besides, the managers decided that cash sales would be 20% of the gross amount, while credit sales will be 80%. The first assumption when calculating the actual budget is that model computations should be easy to understand and transparent. The…

Peer Response Hello Rachel, I agree with your perspective on the assigned readings on the discovery of America. I found the topic to be exciting as it gets to talk much about how America was founded in 1492. It also discusses some of the discoveries that were made during the period. One of the discoveries was by Christopher Columbus over his first voyage. I found it amusing to learn about his navigation, where he hoped to rule the Mongols upon his arrival. The fact that he even wished to become the ruler but got limited makes a  lot of sense as, during the days, there was a lot of competition. Due to the intensity of the competition, it was difficult for Columbus to meet his goals.  At one point, he even had no idea of the role he had played in the world until later on. I equally agree that America evolved from Amerigo Vespucci, which is one of the points that amused me in the entire reading. Growing up as a child, it was common to be told that…

Peer Review. It is indeed true that the expulsion of the Cherokees was mainly due to the interest in arable land during the widespread development of cotton horticulture in the Southeast. However, it was not the only reason; the revelation of gold on Cherokee land was another reason and also the racial preference that many white southerners harbored toward American Indians. The whites were likewise displeased with the Cherokee religious and cultural practices. It was due to these above reasons that the Federal government sent troops that ousted the Cherokee Indians from their genealogical country in the Southeast and expelled them to the Indian Territory in what is presently Oklahoma. I agree that personal Computing was a mad rush to offer solutions to the enormous gap in the market for computers. The PC was conceived not for recreation, yet out of a need to tackle a dire calculating crisis. By 1880, the U.S. populace had increased so enormously that it took over seven years to classify the U.S. Evaluation results. The administration sought for a quicker method to take care…